Returns, Refunds & Exchanges Policy

Effective Date: July 21, 2025

At AHARSHI, we take pride in offering finely crafted silver jewellery and strive to ensure complete customer satisfaction with every purchase. This Refund & Exchange Policy (“Policy”) outlines the terms and conditions under which returns, exchanges, and refunds may be requested and processed. By placing an order through the AHARSHI website or any affiliated sales channel, you (“Customer” or “You”) agree to be bound by the terms stated herein. We encourage you to review this Policy thoroughly prior to making a purchase.

Product Quality and Assurance

Every AHARSHI product undergoes a rigorous quality assurance process prior to dispatch. Each item is examined for defects, securely packaged, and shipped in excellent condition. While occurrences of quality-related issues are rare, customers are entitled to raise concerns within twenty-four (24) hours of product delivery. Such concerns must be reported in accordance with the procedures outlined in this Policy to be eligible for resolution via return or exchange.

Conditions for Return and Exchange

Customers may request a return or exchange if the product received is defective, damaged during transit, or if an incorrect item was delivered. To be eligible, the following conditions must be strictly met:

The issue must be reported within 24 hours of delivery.
The customer must submit a valid unboxing video, recorded from the time of opening the parcel without any cuts or interruptions.
The customer must provide at least three clear photographs – one of the product, one of the outer packaging, and one of the invoice or packing slip.
The product must be unused, unwashed, and in its original condition, with all original tags, labels, packaging, and invoice intact.

Failure to comply with the above requirements will render the return or exchange request ineligible. Requests made beyond 24 hours from the time of delivery or without proper visual evidence (i.e., unboxing video and images) shall be considered invalid and will not be processed under any circumstances.

Exchange Process and Eligibility

To initiate an exchange, the customer must contact AHARSHI Customer Support within 24 hours of receiving the product. The customer is required to provide a valid unboxing video and the three requisite photographs to verify the issue. Exchanges will only be approved for products that are returned in their original, unused, and undamaged condition with all accompanying tags and packaging.

Exchanges will not be accepted for products marked as final sale, promotional or discounted items, or any jewellery that has been customized or personalized. AHARSHI permits only one exchange per order, subject to stock availability. If the requested replacement item is not available, a full refund will be issued.

Customers may request an exchange due to size, design, or colour issues. However, such requests are treated as discretionary, and AHARSHI reserves the right to approve or decline them based on available stock and policy criteria.

AHARSHI permits only one exchange per order. A flat handling fee of ₹199 will apply to all approved exchanges. This fee covers both the return pickup and forward shipping of the replacement product. Our logistics partner will schedule the pickup within 4–5 working days, after which the product will undergo quality control inspection at AHARSHI’s facility. If the return passes inspection, the replacement item will be dispatched within 2–3 business days. Delivery timelines for the replacement item may vary depending on the customer’s location and are typically completed within 10–12 business days.

No additional exchanges will be permitted beyond the first approved exchange. Any further exchange requests for the same order will not be entertained, irrespective of the reason. If the requested replacement product is unavailable, a full refund will be issued in accordance with this Policy.

Non-Returnable and Non-Exchangeable Products

Certain product categories are strictly excluded from eligibility for returns or exchanges. These include:

Items that have been customized or personalized in any manner, including engraved or bespoke orders.
Products returned without original documentation, tags, accessories, or packaging.
Items that show signs of use, damage, wear, washing, or alteration.
Jewellery purchased during promotional sales, discounts, or end-of-season clearances, or those marked as final sale.

Such items are non-returnable and non-refundable under all circumstances unless a defect is established and acknowledged by AHARSHI’s Quality Control team within the stipulated 24-hour reporting window.

Shipping Charges and Deductions

Shipping responsibilities and deductions vary based on the nature of the return or exchange request:

If the product received is defective, damaged, or incorrect, AHARSHI will bear the full cost of return shipping, provided the customer submits the required proof within the designated time.
For the first and only exchange, AHARSHI will charge a flat ₹199 handling fee, which covers both the reverse pickup and re-delivery. AHARSHI’s exchange policy permits only a single approved exchange per order.
If the customer refuses to accept delivery or the order is returned undelivered due to customer unavailability or incorrect address, a deduction will be made amounting to two-way shipping charges and an additional 10% packaging and handling fee. Any remaining balance will be refunded only after the product is received back and passes inspection.

Refund Policy

Refunds will only be processed once the returned product is received at AHARSHI’s warehouse and successfully passes the Quality Control inspection.

Refunds shall be issued either to the original method of payment or as store wallet credit, at the sole discretion of the AHARSHI team. Bank transfer or UPI is not the default method for refunds and will only be used if specifically approved by AHARSHI. Customers may not request a particular mode of refund.

Refunds typically take 7–10 working days from the date of approval. The full return and refund cycle—including pickup, quality check, approval, and disbursement—may take up to 10–12 working days in total. If an item returned does not meet eligibility criteria or is found to have been used, altered, or damaged by the customer, the refund will be denied, and the product may be returned to the customer at their expense.

Delivery Refusals and Logistics Delays

In the event of a delivery refusal or non-delivery due to customer-related issues, two-way courier charges and a 10% packing/handling deduction shall apply. Refunds for such orders will be processed only after the return shipment is received and inspected.

If the courier tracking remains inactive for more than five (5) working days, customers are encouraged to notify AHARSHI promptly. We will coordinate with the logistics provider to resolve the issue. If the delay extends beyond fourteen (14) working days due to a verified cause such as a natural calamity or regional disruption (as confirmed by the courier), a full refund will be processed.

Customized Orders

Orders for customized jewellery are strictly non-cancellable, non-returnable, and non-refundable. In case of delivery failure, AHARSHI will make reasonable efforts to arrange redelivery through an alternative courier. However, refunds cannot be issued for failed or delayed delivery of customized products.

Customer Support and Communication

Customers may contact AHARSHI through the official WhatsApp support channel for queries related to order tracking, complaints, and return or exchange requests. All WhatsApp chats are considered valid and may be used for service record-keeping purposes. Customers are advised to retain screenshots or chat logs for reference.

Response time is typically within 24 hours, excluding Sundays and national holidays. For complex issues or documentation needs, customers may be requested to shift communication to email for formal resolution.

Terms Specific to Refund Eligibility

Refunds are applicable only under the following conditions:

Non-Delivery or Logistics Inactivity: If a prepaid order is not delivered and shows no tracking updates, the customer is eligible for a full refund. In cases of extreme delays exceeding 14 working days due to verified courier disruptions, a full refund will also be issued.
Damaged Products: Refunds are not provided for items received in a damaged condition. Such products are only eligible for exchange, subject to approval and stock availability. The issue must be reported within 24 hours of delivery and must be accompanied by a valid unboxing video, clearly showing the process from opening the outer packaging to inspecting the jewelry and three clear photographs clearly showing the damaged item, the outer packaging, and the shipping label or invoice. Once the claim is received and deemed potentially valid, the AHARSHI team will arrange for a courier pickup of the damaged product. Upon receipt, the item will be inspected by our Quality Control team to verify that the reported damage matches the evidence provided. If the claim is found to be legitimate and satisfies all stated conditions, AHARSHI will either ship a replacement product or process a refund, depending on product availability and the inspection outcome. Claims submitted after the 24-hour window, or without the required documentation, will not be entertained. AHARSHI shall not be held liable for any claims arising from mishandling, breakage after use, general wear and tear, or delayed complaint submission.
Missing Products: Missing product claims are eligible only for replacement, subject to product availability. In such cases, AHARSHI will either ship the missing item or issue a refund at its discretion, provided the issue is reported within 24 hours of delivery, along with a complete unboxing video, , clearly showing the process from opening the outer packaging to inspecting the jewelry and three clear photographs of the outer parcel, the received contents, and the invoice or shipping label. Claims made after 24 hours or lacking valid documentation will not be accepted. AHARSHI is not responsible for any claims related to missing items reported beyond the specified timeframe.
Processing Timelines: After the returned product is received (usually within 5–7 working days), our Quality Control team will complete an inspection within 1–2 business days. Upon approval, a refund or exchange will be initiated within 2–3 business days. The total processing timeline from pickup to refund may take approximately 10–12 working days.

Refund on Partial COD Orders

At AHARSHI, we do not offer refunds on partially accepted Cash on Delivery (COD) orders, as we incur significant losses due to Return-to-Origin (RTO) logistics charges and product handling costs. However, if a customer provides a genuine and valid reason for refusing the order, and the claim is reviewed and approved by our team, a refund may be considered at AHARSHI’s sole discretion.

Legal Disclaimer

AHARSHI reserves the right to refuse returns, exchanges, or refunds if the request does not meet the conditions outlined in this Policy. The company may update this Policy without prior notice, and any changes will take effect upon publication on the official website. Customers are advised to refer to the latest version of the Policy before placing orders.

For further assistance, please contact:

Address: Ground Floor, 37-2-2/2, Jain Complex, Market Street, Near Subhash Road, Kakinada, Andhra Pradesh, 533001
Email: support@aharshi.com
WhatsApp: +91-6305567471
Support Hours: Monday to Saturday, 9:00 AM – 7:00 PM (excluding public holidays)